Frequently Asked Questions

Auctions

Zeekler Auctions FAQ

How do I bid here?
1. Register and create an account. We give you 2 free bids just for registering!
2. Buy bids by selecting 'Buy Bids' link on the right hand side of your home page
3. Find a live auction you would like to win.
4. Click BID to place a bid on the auction.
5. You win the auction by being the last person to bid when the timer runs out.

How much do bids cost
Bids cost 80 cents per bid.

Can bids be refunded
No, bids can not be returned once purchased or reversed after they are used.

How do I earn from my referrals?
Free Bids:For every new referral that ends in the registration of a new member: You receive 1 Free Bid. For every referral that ends in a bid pack purchase: You receive 2 additional Free Bids on their first bid pack purchase. Cash Compensation: Please click the "Opportunity" tab on the top menu bar for more details.

How do the auctions work
Every time there is a bid placed the auction goes up by a set amount (typically$0.01 to $0.08). Also, after a bid the time increases a small amount (typically from 5-20seconds) once the timer dips below 30s it will not go back above 30s (sometimes the timer may go slightly above 30s) even if multiple bids are placed. This eliminates 'sniper bidding' and gives everyone a fair chance at winning the auction. You win the auction by being the last person to bid when the time expires.

Is there a reserve on the auction?
Every penny auction starts at $0.01 and continues until the auction ends. Other types of auctions may have reserves in some form. Please check the details of other types of auction to see the rules that apply.

Do you have an autobidder?
Yes, We have A.B.E., our Automated Bid Executive, A.B.E. will bid on your behalf if you book it. See description below.

What is a Reveal Price Auction?
Please note: No Free bids may be used in our reveal auctions.

There are many differences between traditional penny auctions and reveal price auctions. Unlike traditional penny auctions, reveal price auctions do not display the selling price of the item until you click the bid button. In addition to that, reveal price auctions drop from the starting price, which is usually closer to the retail value, and continue to drop with each bid placed until the "reserve" is met. Once the reserve is met, the "Scoop it" button will appear. From that moment forward each bidding member is in the seat of power. Once one member decides "That's MY price! I'll take it!" and clicks the "Scoop It" button, the auction is over.

Beginner Auctions: Beginner auctions are available as part of our commitment to a fair bidding experience for all of our bidders. (See our Fair Bidding Policy for further details) We have created a forum in our "Beginner Auction" section that will only allow New Bidders (who have a win record under 3 wins total) to bid. This allows brand new bidders to "get their feet wet" so to speak...and hopefully stock up on some extra bids - before hitting the higher value, more popular auctions at prime time.

Premier Auctions: Premier Auctions require an initial "entry fee" (anywhere from 3 to 20 bids traditionally) and will post the debit to your bid account upon your first bid. From that point forward, each additional bid is only a single bid entry and all traditional "Penny Auction" rules apply. Premier Auctions are an open auction. Auction entry can occur for any bidder at any point while the auction is active and bidding will continue until the auction is won.

Additional rules and incentives may apply to our Premier Auctions. Please check each Premier Auctions detail page for individual auction details.

What is the difference between a VIP auction and a penny auction?
In a penny auction, you buy bid packs in order to bid. In a VIP. auction, you buy a seat into the auction, and then bid as often as you like with your exclusive VIP bids. You don’t pay any more after buying the seat, unless you win the auction. In that case, you just pay the end price of the auction item plus any other fees that apply.

How does the VIP auction work after I purchase a seat?
Please see each individual VIP auction for details as each auction varies.

Can I cancel my purchase once I have paid for a VIP seat?
No. VIP Seat purchases are final. But, if the auction is cancelled for any reason, seat holders will be issued credits to their bid accounts to be used in other auctions.

Who can participate in the bidding process?
Any member of Zeekler over 18 years of age can participate in any type of auction offered at Zeekler.

Are auction items new?
All items are brand new in the box unless otherwise stated in the auction description.

Do you keep items in stock?
We do keep some items in stock. Other items are drop-shipped direct from the vendor.

I won! Now what?
After you win an auction you will receive an email from Zeekler. That email will describe the item you won and provide a link to to pay for the item and arrange for shipment. You can also view your won auctions under the "Won" tab while logged into your Zeekler account.

Is there a win limit at Zeekler?
Yes, you are limited to 8 wins per month.

Delivery Charges
The delivery charges for each item will be calculated based on item weight and shipping destination, using UPS ground rates as the basis for calculating these charges. Please be aware that in some cases the actual amount that we pay for shipping may be more or less than the amount we charge you. Sometimes we are even able to get free shipping from the vendor who fills the order. When we pay lass than we have charged you, then the difference is used to help offset the cost of placing, tracking and supporting your order. When the actual cost is greater than we have charged you then we will absorb the difference.

Delivery Time
For US: After payment is received and confirmed please allow 5-7 business days for shipping & handling, typically it will be faster. If you have not received your item within this time period please contact us.

International Shipping and Handling times will vary depending on item destination.

Are there computer requirements to use Zeekler?
You can participate in Zeekler with nearly any computer that allows access to the Internet.

We suggest keeping only one window open to maximize your connectivity and Internet speed.

Supported operating systems:

- Windows 7/ Windows Vista / Windows XP / Windows 2000

- Mac OS X 10.3 or higher

- Linux

Recommended Browsers:

- Internet Explorer 6.0 or higher

- Firefox 2.0 or higher

- Opera 8.0 or higher

- Safari 2.0 or higher Recommended Internet connection:

- 512k DSL connection or faster

Why hasn't my bid registered on an auction after i clicked 'bid'?
When a situation happens like this watch the price of the item if it jumps from .22 to .27 that means five other people bid at that very moment and the most recent bidder will show. Rarely, users may click 'bid' before an auction hits zero and the auction ends. The most likely explanation for this is a time delay (lag) in the connection from your computer to our server, sometimes caused by your Internet connection being overloaded. This is a problem with the Internet, however here are a few ways to minimize this:
- While bidding, do not download large files or stream videos or music.
- Don't send emails with large files / attachments
- Make sure you are the only one using your Internet connection, the more people using your Internet connection the larger the chance to experience 'lag'
The only sure way to eliminate this problem is to not wait until the last few seconds to bid. We apologize if you experience a problem registering a bid on an auction, please try the above recommendations to help minimize these types of issues.

What happens if the Zeekler Auction site goes down?
An outage, or downtime is an unfortunate and unforeseeable problem with the Internet. When this happens it is not possible to place bids. If this ever happens we will add 10 minutes to the auctions end time so that no bidders are left disadvantaged. During an outage we advise you to refresh your browser until the site is up and running again.

Are Bid packages refundable?
No bid packages are not refundable.

Do you offer a standard warranty or guarantee?
You can bid at Zeekler with full confidence that you will be 100% satisfied, or we will gladly replace any item or items that you return within thirty days of receipt, or refund your purchase price.

After thirty days, most items carry an additional manufacturer's warranty that you will receive with the item.

How does "Scoop It" work?
With Zeekler "Scoop It" feature, you can use all of the bids you have placed on an item towards purchasing it. For example, if you have placed 30 bids on a product that has a "Buy It Now" price of $100 would receive a discount of purchase the item for $76... $100 minus 30 bids at $.80 each equals $76. This feature allows you to protect the amount of bids you invested into an auction as well as giving you the ability to purchase any product we have available for auction at the retail price without ever having posted a bid. Retail prices are subject to vary. "Scoop It" purchases can only be made within 15 minutes of the end of any auction and depend upon product availability.

Is "Scoop It" available on all auctions?
No, not every auction will be available to "Scoop It", although the majority of our auctions will have this feature.

Can Bid Packs won in a auction be used for "Scoop It"?
Yes, bids won in a auction can be used when purchasing an item using our "Scoop It" feature.

Automated Bidding Executive(A.B.E.)
Honest A.B.E. (Automated Bidding Executive) - is your "executive" at the auctions. When you don't have time to stay completely focused on the auction, simply choose your price range and the maximum number of bids you want A.B.E. to use - and put him to work!

Choose an auction you would like to win.
Enter the maximum number of bids you would like to (bid) in that auction.
Enter the price range of the auction you would like A.B.E. to bid for you.
Click "Book"
A.B.E. will start bidding when the clock runs down to /about/ 10 seconds.
If A.B.E. notices the last bidder was also using ABE, then it will bid immediately to speed up the action. Who wants to look at 2 A.B.E. bidding every 10 seconds?.

You must book a minimum of 1 bid for A.B.E. to be able to bid.
You can only book one A.B.E. at a time. As soon as the first A.B.E. is no longer active, you can book the next A.B.E.
Your maximum price has to be at least $0.01 higher than the current auction end price.
An A.B.E. booking can be deleted at any point. All unused bids at the time the A.B.E. booking is deleted will be returned to your account.
In order to cancel an A.B.E. booking, please click the 'ACTIVE' button in the A.B.E. box and click the Cancel link.
When you type the price, do not type the dollar sign.
To say you want to bid up to 30 cents, in the 'To' box type 0.30 (zero dollars and 30 cents).

Fake or Paid-to-Sign Ups Are Strictly Prohibited
Zeekler prohibits any form of fake or paid sign ups. Any representative/member caught using "Paid-to-SignUp" services or entering fraudulent or "fake" registrations (ex. phone book listings, etc) will be subject to all free bids being revoked and a full account review possibly resulting in complete dismissal from the Zeekler/MBS programs and will be permanently banned from referring people for any form of compensation or from bidding on any of our sites.

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